Help & Support

Fast, friendly support

More than anything, it is the quality of service and customer care we provide which sets us apart from most website hosting companies. We are extremely proud of our reputation for providing top-quality, effective and friendly support. Support via email and our online support ticket system is available from 9am to 9pm every day (until midnight on Fridays and Saturdays), and emergency support via telephone is available at all times.

We would appreciate it if you would use the different support channels we offer as follows:

Questions?

If you have any questions about the services we offer, or if you'd like to discuss your hosting requirements with us, please send an email to questions@texo.co.za and we'll back to you as soon as possible.

Community Forum / Frequently Asked Questions / How to do stuff at Texo

Please use our community forum to ask for help, tips and suggestions. You'll also find our growing list of FAQs and How-Tos in the Forum.

Email Support

Email support is best used for problems and questions which aren't urgent. Please send your emails to support@texo.co.za

Support Tickets

Submitting a Support Ticket from your Client Area helps us deal with more serious problems, allows you to indicate the urgency of your problem, and moves your support request to the top of the queue.

Telephone Support

We'd prefer it if you telephoned us (021 782 3401) only when there is a genuine emergency. Email and support tickets are our preferred methods of offering support.