More than anything, it is the quality of service and customer care we provide which sets us apart from most website hosting companies. We are extremely proud of our reputation for providing fast, effective and friendly support.
Support via email and our online support ticket system is available from 9am to 9pm (Monday to Friday) and emergency support via telephone is available at all times.
Please use the different support channels as follows:
Pre-Sales Questions?
If you have any questions about the services we offer, or if you’d like to discuss your hosting requirements with us, please send an email to questions@texo.co.za and we’ll get back to you as soon as possible.
Don’t know how to do something?
Please take a look at the Texo How-To first. We’re adding new content all the time, but if you have any suggestions for a new article or how-to, please let us know.
Email Support
Email support is best used for problems and questions which aren’t urgent. Please send your emails to support@texo.co.za
Support Tickets
Submitting a Support Ticket from your Client Area helps us deal with more serious problems, allows you to indicate the urgency of your problem, and moves your support request to the top of the queue.
Telephone Support
We’d prefer it if you telephoned us (021 782 3401) only when there is a genuine emergency. Email and support tickets are our preferred methods of offering support.
If you think that the server your website is hosted on is having problems, please check our Network Status page first. We are automatically alerted to problems on our network within seconds, almost certainly before any clients become aware of the problem.
If there are no indications of a problem with your server on the Network Status page, but you still cannot access your website, please use a tool like Down For Everyone? to make sure that it isn’t a problem with your browser, PC or internet connection.
