Texo reserves the right to change this Policy any time, so please check this section at least once a month or when in doubt.
Texo strives to provide the best possible service to all our customers, but we will not tolerate any unlawful activity or abuse on our servers. We respect freedom of speech and expression unless it is harmful to others. These Terms and Conditions are strictly enforced to protect you, other Texo customers and Texo against such harm.
Payment Policies, Fees, Refunds and Terms of Agreement
Full payment is due on the first day of the month, for that month. You will receive an invoice no later than the 25th of the month before the month for which payment is due. Billing will continue until you cancel your hosting account. Payment is only possible by EFT (internet banking), debit order, cheque deposit or by credit card.
Cash payments are not accepted, and any cash deposit fees charged by our bank (currently R17.50 per cash deposit) will be passed on to any client making a cash deposit.
Private Cloud Server fees, domain registration fees, backup fees, software installation fees and deposits for website design work are not refundable under any circumstances, for any reason whatsoever. If you have received a free domain through a Texo promotion, then the registration fees for that domain are payable in full if you cancel your hosting account before 12 months have passed.
Late Payment
Late payment will result in the suspension of your hosting account, and a reconnection fee of R100 may be levied. Clients who regularly make late payments may be required to sign a debit order mandate allowing Texo to debit their bank account or credit card.
Shared hosting accounts will be suspended after 7 days of non-payment and terminated after 21 days of non-payment. If an account needs to be restored from backup after termination, a data recovery fee of R250 will be levied.
Servers will be powered down if payment is not received by the first of the month, and terminated after 7 days of non-payment. It is not possible to restore a server which has been terminated.
Account Cancellation
You may cancel at any time by emailing billing@texo.co.za and you will be credited pro rata for that month. Your account will be deleted immediately on receipt of the cancellation email.
If you are cancelling within the first 90 days of signing up, and wish to take advantage of our unique three month money-back guarantee, then you will need to send a cancellation email with the reasons for your cancellation to billing@texo.co.za. The three month money-back guarantee does NOT apply to Private Server fees, Reseller Accounts, domain registration fees, backup fees, software installation fees and deposits for website design work. The three month money-back guarantee may be declined at our sole discretion.
Account Termination
When necessary, usually in cases of spam and server abuse, Texo reserves the right to terminate a hosting account at any time, for any reason, ( which reason may or may not be provided at our sole discretion). If an account is terminated, the balance of any hosting fees will be refunded in full. If an account is terminated, it will not be possible to access any files or emails which were stored on the server at the time of termination. For this reason it is important that you make use of the tools provided in your control panel to make regular backups of your hosting account(s).
Indemnification Policy
You agree to use all Texo services and facilities at your own risk. Texo specifically disclaims all warranties of merchantability and fitness for a particular purpose.
In no event shall Texo be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages.
You agree that you shall defend, indemnify, save and hold Texo harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against Texo, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by you, your agents, employees or assigns.
You agree to defend, indemnify and hold harmless Texo against liabilities arising out of:
- Any injury to person or property caused by any products sold or otherwise distributed in connection with Texo’s server;
- Any material supplied by you infringing or allegedly infringing on the proprietary rights of a third party;
- Copyright infringement;
- Any defective products sold to customers from Texo’s server.
Texo shall be the sole judge of what violates this Policy.
Server abuse policy
If we determine that any site on our servers is using too much of the server’s resources and therefore abusing the server, we have the right to suspend that domain without any notice. It is then up to you to contact us and formulate a plan to get that domain activated again.
We are quick to suspend any domain that abuses the server’s resources due to the shared nature of the server and the negative impact an abusing domain has on other domains on the same server.
No mass email marketing or “free email” businesses allowed!
We do not allow mass email marketing sites on our servers and no mass emailing of any kind whatsoever is allowed on our network. It doesn’t matter if it’s “opt-in email marketing”, we simply do not allow sites of that nature to be hosted on our network. Sites such as “safe lists” and “free email” are also strictly prohibited. We reserve the right to shutdown such sites without prior notice.
SPAM Policy
Texo has a zero-tolerance, anti-Spamming policy. Under this policy, we prohibit Spam, or any unsolicited commercial email, from being sent either:
- over the Texo network, by customers or any other users of the Texo network;
- and/or over any network if the message sent advertises or mentions a site hosted on the Texo server.
We react quickly and seriously to violations, and we further reserve the right to terminate the services, without prior notice, of any customer disregarding this policy. Sending unsolicited commercial email (a.k.a. “spam”), cross-posting messages to a large number of Usenet groups, posting obscene or threatening messages while using or referring to an Texo email address or web site URL is prohibited.
The use of Texo servers as a mail drop for responses to activities described above is also prohibited.
If your main WHM domain is involved in spamming activities, and your account is subsequently terminated, then you do not have the right to a refund. This also includes if you have paid for additional services, such as installations of software or IP addresses.
If you have any complaints or comments regarding Spam on our network, please direct them via email to abuse@texo.co.za
Content Policy
All services provided by Texo may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any South African, Swiss, United Kingdom or United States Federal, State, Provincial or City law is prohibited.
This includes, but is not limited to: copyrighted material, trademark, intellectual property, material we judge to be threatening or obscene, or material protected by trade secret and other statute without proper authorization.
The subscriber agrees to indemnify and hold harmless Texo from any claims resulting from the use of the service which damages the subscriber or any other party.
Sites that promote any illegal activity or present content that may be damaging to Texo servers or any other server on the internet are prohibited. Links to such materials are also prohibited.
Examples of unacceptable content or links:
- Pirated software
- Hacker programs or archives
- Warez sites
- Online gambling
Texo does not allow the hosting of web pages, links or content of any nature whatsoever which promotes or links to the websites of its competitors.
Any illegal activity, online gambling, spamming or hacking will result in your site being shut down.
Texo will be the sole arbiter as to what constitutes a violation of this provision.
SSH Policy
Texo enforces a strict “No SSH” policy except at our sole discretion. Any domain that uses a script which can be used to elevate privileges or enable SSH services will be suspended or terminated, immediately.
Disk Space Usage
The disk space allocated to hosting account may only be used to store the files required to display and manage your website and its content, and emails for up to 6 months. Texo reserves the right to delete any files (such as backups) stored in your hosting account and not required for the operation of your website, and all emails older than 6 months, without notice.
Scripts and Software Policy
You are free to install and use any scripts you wish, (as long as they are not on our banned scripts list, see below) however we reserve the right to disable any script or software in your hosting account that affects normal server operation or service to other Texo customers.
Texo is not responsible for any scripts or software that you use in your hosting. It is not our responsibility to ensure your scripts or software functions correctly. Please don’t expect our support techs to troubleshoot aspects of the scripts or software that you use on your sites hosted on our servers.
Texo provides technical support for the Server & Server related softwares. Any scripts included in your Control Panel for use or installation are 3rd Party scripts and are not supported by Texo, however you may ask for assistance (which we are usually willing and able to give) by submitting a support ticket.
The following scripts are banned due to the potential harm they can cause to other sites on the same server:
- Torrentflux (and similar scripts)
- Rapidleech (and similar scripts)
- AlienForm (all versions)
- formmail.pl
- Greymatter (all versions)
- Open Webmail
- Ikonboard (all versions)
- IRC Egg Drops & IRC related programs.
- Chat software
- lstmrge.cgi
- Proxy Servers & Scripts (EX: nph-proxy)
- Shell, SSH, Telnet Scripts and Shell, SSH, Telnet Alternatives (cgitelnet.pl)
- The Anonymizer
- UltimateBBS (all versions)
- YABB + YABB se (all versions)
- Any script that uses / processes a massive number of flatfiles or large flatfile databases.
If we find banned scripts active in your account, we will suspend your account and disable or remove the offending script and send you an email notifying you of our actions.
The following scripts are not allowed on our shared hosting servers:
- Magento
- BuddyPress and similar scripts, if used to provide a free (or paid) blogging service
WordPress MAX
WordPress MAX accounts may not be used to host “blog farms” or multiple websites via subdomains or systems such as BuddyPress for free (or paid) hosting or free (or paid) blogging services.
Premium themes and plugins made available to WordPress MAX accounts may only be used while the account is hosted on the Texo network.
Plugins listed on the Banned Plugins list will be disabled without notification if found on your WP MAX account.
The following plugins, installed by Texo, may not be de-activated or have their settings changed:
- Akismet – for spam checking comments
- W3 Total Cache – for speeding up your website and enabling CDN
- Texo Management – allows Texo to manage your site and keep it up to date
The Administrator account created by Texo in your WordPress installation may not be deleted.
Any breach of these terms will result in the suspension of your WordPress MAX account and we reserve the right to charge for the time taken to re-install plugins and reconfigure your WP MAX account to the correct settings.
Refusal of Service
We reserve the right to refuse service to anyone for any reason not prohibited by law. We reserve the right to terminate service to any customer for any reason not prohibited by law.
Any deliberate attempt to cause damage to Texo’s servers, the Texo network or any other internet servers will result in immediate account deactivation without prior notice. No refund is given in this case.
Backups
Full server backups are made nightly, excluding emails which are never backed up. No guarantees are made of any kind, either expressed or implied, as to the integrity of these backups. Backups are made for server restoration purposes only. It is the client’s responsibility to maintain local copies of their website’s files, databases and other content or to make use of our Automated Backup service.
Support Policy
It is the client’s responsibility to have a good working knowledge of aspects of their site’s operation. Please do not expect the Texo support staff to teach you how to use aspects of the tools at your disposal, and especially not the software (such as email and FTP clients) which you have installed and run on your own PC.
