TEXO HELP CENTRE

How to create a full backup

This first section is for All-in-One and WordPress MAX hosting. For Starter Hosting (on DirectAdmin) please scroll down to the Starter Hosting section.

All-in-One and WordPress MAX Full Backups

If you would like to make a FULL backup of your entire hosting account (website files, databases, email accounts, emails, email forwarders and so on) then please follow these steps:

  1. Log into your cPanel
  2. Find the Files section, and click on the Backup tool icon:
  3. In the Full Backup section, click on the Download a Full Account Backup button:
  4. If you would like to receive an email when the backup is ready, then enter an email address, or select the "Do not send email notification of backup completion" option
  5. Click on the Generate Backup button:
  6. You will see a notice that the backup is being generated. Click on the "Go Back" link:
  7. cPanel will now display the name of the backup file it is creating, and that it is "in progress":
  8. You can either wait for the email notification that the backup has completed, and then return to this page, or refresh it every few minutes to see if the backup is ready. If you have a large site which is using a lot of diskspace, then it can take a long time to create the backup.
  9. When the backup is ready, the backup filename will change to a blue link, which you can click on to download the backup for safekeeping:
Important: you must download the backup for safekeeping! Our servers regularly perform maintenance during which backup files are deleted from the server.

Starter Hosting Backups

Starter Hosting packages are hosted on DirectAdmin servers, which have a completely different interface in the Control Panel.

  1. Log into your Control Panel
  2. In the Advanced Features section, click on the Create/Restore Backups icon:
  3. You will see that everything has been selected, which is correct for a full backup. Click on the green Create Backup button to start the backup creation process:
  4. When your backup is ready, the server will send you an email with a link. Click on the link, and you will see the following message:
  5. If you click on the Create/Restore Backups icon, then you will be able to click on the blue Restore Backup button to restore any backups you have made:
  6. After clicking on the Restore Backup button, you will also see a link to view all the backup you have made:
  7. If you click on that link, you will be taken to your File Manager, where you can download the backup file for safekeeping:
Important: you must download the backup for safekeeping! Our servers regularly perform maintenance during which backup files are deleted from the server.

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