First, check your password by browsing to Webmail and trying to log in. If you aren’t able to log in, then you have the incorrect password. Forgotten passwords can be reset in your control panel – you will need to get your domain or web administrator to update it for you if you don’t have control panel access.
Add your mail account
Launch Outlook for Mac
Select the Tools tab and then Accounts
A new window will open which will list any other accounts already set up
At the bottom left, Click the ‘+‘ button and then New Account…
Add your email address and click Continue
The programme will unsuccessfully search for the provider. Select IMAP/POP
Enter your account information
Choose IMAP or POP according to your preference.
Ensure that the User Name is the full email address in lower case.
If you don’t know your password, reset it in your control panel.
Incoming server
add mail. before your domain name e.g. mail.example.co.za*
tick Use SSL to connect
Port is 993 for IMAP or 995 for POP
Outgoing server
add mail. before your domain name
Tick Use SSL to connect
Port is 465
Click Add Account
Click Done
You’re not quite done yet:
All settings should be correct on this screen – now choose More Options
Further Outgoing server settings
Authentication: Use the dropdown arrow to select User Name and Password
Enter in your User name (full email address) and Password
Ignore Unqualified domain
Click OK
* Note: In isolated cases mail.domain (e.g. mail.example.com) won’t work. In these cases you will need to use the server name instead