Important: before ordering a transfer for your domain, please ensure that you have made a copy of all website files, emails and email accounts, and databases. If you need help copying your hosting account to Texo, please submit a support ticket.
Transferring .co.za and .org.za domains to Texo
- Prepare: Check the Registrant email address
Ensure that you have access to the email address listed as the Registrant (owner) for your domain. An email “ticket” requesting permission to transfer the domain will need to be accepted from this email address.If you don't know, please ask your current host what the Registrant email address is for your domain. If your current host is listed as the Registrant, they will need to accept the transfer request on your behalf.If the email address is outdated or wrong, your current registrar can update it for you, but updates take 5 days to complete, and you’ll have to wait until this period is completed before you can submit the transfer ticket. - Login to your Client Area and click on Domains > Transfer in a Domain and place an order for a domain transfer. Please ignore (leave empty) the EPP/Authorization Code field when placing a transfer order for .co.za and .org.za domains. Once your order is processed by Texo, the Registry will email the transfer request confirmation to the domain Registrant.
Transferring any other domain to Texo
- Prepare: Check the Registrant email address
Ensure that you have access to the email address listed as the new Registrant for the domain. An email “ticket” requesting permission to transfer the domain will need to be accepted from this email address. - For most international domains you will need to instruct your current registrar to UNLOCK your domain for transfer. This needs to happen before you initiate the transfer process by placing a transfer order in your Texo Client Area.
- The current Registrar will need to confirm which contact will receive the EPP or "Authorisation Code" which will be required to action the transfer of international TLDs (all domains except .co.za and .org.za). This code will be generated when the domain is unlocked.
Note: A 60-day waiting period applies to new registrations or transfers – if your domain has been registered or transferred within the last 60 days, you will not be able to submit a transfer.
Note: Transferring a domain name (excluding .co.za and org.za domains) incurs a mandatory transfer fee usually equal to the annual registration fee. This fee is charged by the Registry, and will extend your domain's registration period by another 12 months.