Email Forwarders

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Email forwarding redirects incoming messages from one email address to a different email address. In this guide we show you how to setup Email Forwarders in your both your cPanel and Webmail. After that we take you through how to forward all email messages for a domain.

What are Email Forwarders?

If you have multiple email addresses for your business, it’s a good practice to forward all email messages to one account. So if you have sales@example.com,service@example.com, and support@example.com email addresses, all of them can be sent to one account such as customers@example.com. Setting up email forwarders can be done through cPanel or through your Webmail login page.

cPanel allows you to create two types of email forwarders: Email Account Forwarders and Domain Forwarders.

Email Account Forwarders are assigned as one forwarder per email account. You can create multiple forwarders, but you have to do them individually.

Global Email Filters are based on a domain name. When you create a Domain Forwarder, it sends all email to the domain that you specify. Be cautious with this option as it overrides the existing domain setting for email accounts, however. For example, if you create a domain forwarder for domain1.com to forward to domain2.com, any email for domain1.com will automatically go to domain2.com. Corresponding email accounts must exist in order for email to be delivered – they’re not automatically created for you.

Creating a Forwarder in cPanel

Step 1

Log into cPanel

Step 2

Navigate to the Mail > Forwarders section

Step 3

On the Forwarders page, click Add Forwarder

Step 4

On the Add a New Forwarder page, fill in the following sections:

Type the email address username in the Address to Forward: space and select the appropriate domain from the drop-down box

Destination: Type the full email address that you want to forward emails to in the text box

Step 5

Click the Add Forwarder button

Note! You can add multiple email addresses to your forwarder separated by commas, for example,

email1@examplecom,email2@another-domaincom,email2@some-othercom

Creating a Forwarder in Webmail

Step 1

Log into your webmail at webmail.domain.com or domain.com/webmail
Be sure to use the full email address as the username and the password associated with the email account you are logging into.

Step 2

Verify you are logged into the correct email address and click Forwarders at the top right in the dropdown that appears when you click on your email address

Step 3

Click Add Forwarder

Step 4

Fill in the field with the address to forward to and click on the Add Forwarder button

Forward All Email for a Domain

Step 1

Log into cPanel

Step 2

Navigate to the Mail > Forwarders section

Step 3

On the forwarders page, click Add Domain Forwarder

Step 4

Select the domain you want to forward email from, in the drop-down box. Then, enter the domain you want to forward to.

The official cPanel documentation notes: “Domain forwarding takes place only when a delivery is not successful. For example, a user sends an email to john@example1.com. If john@example1.com is an existing email address or auto responder, then the email will not be forwarded.”

Step 5

Click on the Add Domain Forwarder button