How to clear a firewall block

July 15, 2012 by in category Texo Blog with 2 and 0

We’ve made it easier for you to unblock your IP address if a server’s firewall has blocked you for some reason, like entering an incorrect password too many times:

1. Login to your client area
2. Click on Help! > Unblock IP
3. Click on the “Check for IP Block and Remove” button
3. Wait for the confirmation message

If you are a Texo Reseller, then you can also enter your client’s IP address to unblock them. They can find out what their IP address is by visiting

The message that is displayed in your browser when you’ve been blocked:
“Your connection to this server has been blocked by this server’s firewall.”
displays your IP address and links to this page.


  • Mathys Doman
    on November 20, 2012 Reply

    Problem with the TEXO-server?

    I am blocked ~ server-problem?

    Thank you

    • Author
      Steve Venter
      on November 20, 2012 Reply

      Hi Mathys

      It’s not a server problem, you were blocked by the server’s firewall because you tried to login to your cpanel 5 times with the wrong username or password.
      Because you are not a Texo client, but host through one of our resellers, you will have to contact them for help with your username and password.

      I have unblocked you in the meantime.

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