How to clear a firewall block

July 15, 2012 by in category Texo Blog with 2 and 0

We’ve made it easier for you to unblock your IP address if a server’s firewall has blocked you for some reason, like entering an incorrect password too many times:

1. Login to your client area
2. Click on Help! > Unblock IP
3. Click on the “Check for IP Block and Remove” button
3. Wait for the confirmation message

If you are a Texo Reseller, then you can also enter your client’s IP address to unblock them. They can find out what their IP address is by visiting http://texo.co.za/help/your-ip/

The message that is displayed in your browser when you’ve been blocked:
“Your connection to this server has been blocked by this server’s firewall.”
displays your IP address and links to this page.

2 Comments

  • Mathys Doman
    on November 20, 2012 Reply

    Problem with the TEXO-server?

    I am blocked ~ server-problem?

    Thank you

    • Author
      Steve Venter
      on November 20, 2012 Reply

      Hi Mathys

      It’s not a server problem, you were blocked by the server’s firewall because you tried to login to your cpanel 5 times with the wrong username or password.
      Because you are not a Texo client, but host through one of our resellers, you will have to contact them for help with your username and password.

      I have unblocked you in the meantime.

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