Texo MailScanner User Guide

Texo MailScanner lets you review email blocked by spam and virus scanning. Use Simple Settings to choose how spam is handled, Blacklist / Whitelist for trusted or blocked senders, and Review Blocked Emails to find and release legitimate messages.

Texo MailScanner runs on all Texo hosting servers. It scans every incoming message for spam and viruses, and uses reputation block lists (such as SpamCop and SpamHaus) to catch known bad senders. By default, messages scoring between 7 and 14 are treated as Low Scoring Spam, and 15 or higher as High Scoring Spam. Your account settings control whether blocked mail is held for review, moved to a spam/junk folder, or delivered.

Contents

1. What is Texo MailScanner?
2. Opening Texo MailScanner in cPanel
3. Simple Settings
4. Review Blocked Emails
5. Status icons and row colours
6. Filter toolbar
7. Opening and reading an email
8. Actions on a single email
9. Bulk actions
10. Search
11. Blacklist / Whitelist
12. Advanced Settings
13. Typical workflows
14. What you may not see
15. Tips and good practice
16. Troubleshooting
17. Getting help

What is Texo MailScanner?

Texo MailScanner scans your incoming email for spam and viruses. Use it to:

• Check why a message was blocked
• Release legitimate email that was caught by mistake
• Add senders to your personal whitelist or blacklist

The Review Blocked Emails screen shows mail that Texo MailScanner has blocked or quarantined. As a cPanel email user, you see only blocked email — not messages that passed scanning and were delivered to your Inbox. It does not replace your normal Inbox; it is a review queue for blocked mail.

Opening Texo MailScanner in cPanel

1. Log in to cPanel.
2. Open Texo MailScanner in cPanel (search for “MailScanner” if you don’t see it immediately).
3. Use the navigation bar at the top to move between sections.

Button	What it does
Review Blocked Emails	Opens the main email review screen
Simple Settings	Turn spam protection on/off and choose what happens to spam
Advanced Settings	Per-domain options (scanning, virus handling, digest email, etc.)
Blacklist / Whitelist	Add sender addresses you always want to block or always allow

Most day-to-day tasks need only Simple Settings and Review Blocked Emails.

Simple Settings

Spam protection can:

• Move suspicious or definite spam to your email app’s spam/junk folder, or
• Keep it as blocked email so you review it in Review Blocked Emails.

Recommended preset (default):

• Suspicious email → Move to spam/junk folder
• Definite spam → Keep as blocked email (review in Review Blocked Emails)

If spam protection is OFF, all email goes to your Inbox and Review Blocked Emails will show little or no blocked mail.

Important: Changes you save in Simple Settings or Advanced Settings are applied automatically every few minutes (usually about 10 minutes). You can keep making changes while you wait.

Review Blocked Emails — the main screen

The email list

Each row is one blocked message. Columns typically include:

Column	Meaning
View/Status	Icon showing how the message was classified
Date/Time	When the message was processed
Spam Score	SpamAssassin score (higher = more likely spam)
From / To	Sender and recipient
Subject	Message subject (often clickable to open the email)

Use Jump to at the top right to move between pages if you have many results.

Understanding status icons and row colours

Each blocked message row shows a status icon (hover for detail) and a row colour. Common icons include:

Status	Icon	Meaning
Whitelist	Document	Sender matched your whitelist rules
Low Spam	⚠ (circle)	Possible spam; may be a false positive
High Spam	⚠ (triangle)	Almost certainly spam
Blacklist	Document icon	Sender is on your blacklist — treated as definite spam
Infected	Ambulance	Virus or dangerous attachment detected

Filter toolbar

Above the message list, the toolbar lets you filter blocked mail and open search and bulk tools. As a cPanel email user, you only see blocked or quarantined messages — not mail that was already delivered to your Inbox.

The toolbar has two groups:

• Left (coloured filters) — show one category of blocked mail at a time. Click Refresh (circular arrow, far left) to reload the list.
• Right (tools) — search, work on multiple messages, or open extra options.

Button	What it does
Refresh	Reload the blocked-email list from the server
All Blocked Emails	Every blocked or quarantined message in your queue
Low Spam	Messages scored as possible spam (may include false positives)
High Spam	Messages scored as definite spam
Infected	Messages blocked because a virus or dangerous attachment was detected
Blacklist	Blocked messages from senders on your spam blacklist (filter view — not the settings page)
Search Blocked Emails	Opens the search panel to find messages by sender, recipient, subject, spam score, date, and other fields
Bulk Actions	Shows checkboxes on each row so you can release, whitelist, blacklist, or train several messages at once
Attachments	Lists only blocked messages that have file attachments
Other settings	Opens options for an alternate delivery address and per-domain spam score thresholds

Blacklist / Whitelist in the top Texo MailScanner navigation is where you type addresses manually. That is separate from the Blacklist filter button in this toolbar, which only changes which messages are listed.

The active category filter is highlighted in colour. Neutral buttons on the right stay light grey until you use them.

Opening and reading an email

1. Click the row or View to open the message detail page.
2. You will see headers, spam report, and message body (when still in quarantine).
3. From there you can release, train the filter, or whitelist/blacklist the sender (see below).

There is no Delete button in Review Blocked Emails. Quarantined copies age out according to server retention; you do not permanently delete individual messages from this screen.

Some messages may show a red X if the quarantined file is no longer on disk. The log entry can remain even if the file was removed after the retention period.

Actions on a single email

Available actions depend on what your host enabled for your account.

Release (deliver mail)

Use the To: field, then choose a release option. The To: address must belong to a domain on your hosting account.

Button	What it does
Release (resend)	Rewrites the To: header to your address and sends via the mail server
Release (forward)	Forwards the original message to your address
Release (direct)	Delivers directly into a mailbox on this server (must be a valid account)

Train spam filter (if enabled)

Learn as Ham reports a blocked message as legitimate mail to improve future scoring. Use this on false positives. Every message in Review Blocked Emails is already classified as spam, so there is no Learn as Spam button.

Sender whitelist / blacklist (if enabled)

Button	What it does
Whitelist sender	Adds the message From address to your spam whitelist. Future mail from that sender should bypass spam blocking for your domains.
Blacklist sender	Adds the From address to your spam blacklist. Future mail from that sender is treated as high-scoring spam.

Adding to one list removes the address from the other. A success message confirms what was added. Rules sync to the mail scanner within about 10 minutes (or sooner when the server’s blacklist/whitelist job runs). You can also edit lists manually under Blacklist / Whitelist in the main Texo MailScanner menu.

Download

Download Message saves the raw quarantined message when it is still available.

Bulk actions

1. Open Bulk Actions in the toolbar (a checkbox column appears).
2. Select messages that are still in quarantine (disabled rows cannot be released).
3. Use the bulk panel:

Button	What it does
Learn as Ham	Train on all selected false positives (if enabled)
Whitelist sender	Add each selected message’s From address to your whitelist
Blacklist sender	Add each selected message’s From address to your blacklist
Release (resend / forward / direct)	Release all selected messages to the To: address you enter

Bulk actions are useful when several messages from the same campaign were blocked.

Search

Click Search Blocked Emails in the toolbar to find messages by sender, recipient, subject, spam score, date, and other criteria shown in the search form.

Searching the full message text can be slow on busy accounts. Use Search to find messages by sender when cleaning up after a newsletter or marketing burst.

Blacklist / Whitelist (manual entry)

From the main Texo MailScanner page, open Blacklist / Whitelist.

• Enter one address per line (or comma-separated). Addresses are stored lowercase.
• Maximum entries per list is set by your host (commonly 100 each).
• Supported formats: [email protected], *@domain.com, @domain.com, or .domain.com for domain-wide rules.
• Blacklist — future mail from those senders is treated as high-scoring spam.
• Whitelist — future mail from those senders should not be blocked as spam.

Changes are applied server-wide for your account after the periodic sync (usually within about 10 minutes). Whitelist sender on a false positive is often faster than typing the address on the settings page.

Note: Whitelist and blacklist apply to sender addresses, not words in the subject or body.

Advanced Settings (when you need more control)

Open Advanced Settings from the top Texo MailScanner navigation when Simple Settings are not enough.

Changing spam score thresholds

By default, messages scoring between 7 and 14 are treated as Low Scoring Spam, and 15 or higher as High Scoring Spam. In Advanced Settings you can change:

• Low scoring spam setting — the threshold for possible spam
• High scoring spam setting — the threshold for definite spam

Be careful: the defaults are recommended. The low scoring threshold must stay lower than the high scoring threshold. Lowering the thresholds catches more mail as spam; raising them is more permissive.

Per-domain settings

The Change Individual Domain Settings section lets you configure each domain on your account separately. You can:

• Turn spam or virus scanning on or off per domain (not recommended to disable)
• Choose whether cleaned virus-infected mail is delivered
• Set what happens to low- and high-scoring spam per domain (for example, move to spam/junk folder or keep as blocked email)
• Forward low- or high-scoring spam to an address such as [email protected]
• Set up Digest Email — a periodic summary of mail that was not delivered

Most users do not need Advanced Settings for everyday use. Changes are applied automatically every few minutes (usually about 10 minutes).

Typical workflows

“I’m missing an email — was it blocked?”

1. Open Review Blocked Emails.
2. Use Search with the sender address or subject.
3. If found, open the message, enter your address in To:, and use Release (direct) or Release (forward).
4. Optionally Whitelist sender to prevent repeat blocks.

“Too much spam is getting through”

1. Check Simple Settings — confirm spam protection is ON.
2. Consider the Strict preset (more mail kept as blocked email).
3. Add repeat offenders to Spam Blacklist.

“Good mail keeps going to spam”

1. Find the message in Review Blocked Emails or your spam/junk folder.
2. Release it if it was blocked.
3. Add the sender via Whitelist sender or Blacklist / Whitelist.

“I want to focus on one type of blocked mail”

Use the toolbar filters:

• Spam — low- or high-scoring spam
• Virus — infected messages
• Blacklist — mail from senders on your blacklist

What you may not see

As a cPanel email user, Review Blocked Emails is a review queue — not a full webmail client. You typically see blocked or quarantined mail for your own addresses, not messages already delivered to your Inbox or mail for other mailboxes on the account.

Some actions (such as Learn as Ham or certain release options) appear only when your host has enabled them. If a feature or button is missing, contact Texo support.

Tips and good practice

• Use Search to find messages by sender when cleaning up after a newsletter or marketing burst.
• Whitelist sender on a false positive is often faster than typing the address on the settings page.
• If release fails, confirm the To: mailbox exists and belongs to your account.
• Whitelist sparingly — only trusted senders. Over-whitelisting weakens spam protection.
• Check your spam/junk folder in webmail, Outlook, or Apple Mail if you use “Move to spam/junk folder”.
• Wait a few minutes after changing settings before testing.
• Release before you whitelist — confirm the message is genuine.

Troubleshooting

Problem	What to try
Review Blocked Emails is empty	Confirm spam protection is ON; check the right filter (e.g. High Scoring Spam); ask support if your account has access
Can’t release an email	Quarantine file may have expired; confirm the To: mailbox exists on your account; ask support to check retention settings
Settings don’t seem to apply	Wait ~10 minutes; refresh the page; check you saved on the correct domain in Advanced Settings
Learn as Ham or release buttons missing	Your host may not have enabled these actions for your account — use Blacklist sender to block unwanted senders
Feature/button missing	Contact Texo support

Getting help

Contact Texo support if you:

• Cannot access Texo MailScanner in cPanel
• Need a missing email traced on the server
• Want spam protection turned on or off account-wide
• Hit whitelist/blacklist limits or need a setting you cannot see

When contacting support, include:

• The recipient email address
• Date and time (approximate)
• Sender and subject
• A screenshot of the message in Texo MailScanner, if possible

Still need a hand? Submit a support ticket and we’ll help you out.